⏱️ Response Time
We typically respond to all inquiries within 24-48 hours during business days. For urgent matters, please include "URGENT" in your email subject line.
Frequently Asked Questions
Why isn't my video downloading?
Some videos may be restricted, private, or have download protections. Make sure the video URL is correct and the video is publicly available. If the issue persists, try refreshing the page or using a different browser.
Is SaveTube really free?
Yes! SaveTube is completely free to use. We don't require registration, subscriptions, or payments. You can download unlimited videos without any hidden costs.
What formats are supported?
We support MP4 video format in multiple quality options including 360p, 480p, 720p (HD), 1080p (Full HD), and up to 4K when available from the source video.
Can I use SaveTube on mobile?
Absolutely! SaveTube works on all devices including iPhones, Android phones, tablets, and desktop computers. No app installation required – just use your mobile browser.
How do I report a bug or issue?
Please email us at [email protected] with details about the issue, including the video URL you were trying to download, your device type, and browser. Screenshots are helpful!
Do you store my downloads or personal data?
No, we don't store your downloads or keep records of the videos you download. We only temporarily process your requests. Check our Privacy Policy for more details.